“I thought Lyft said they got rid of him.”

I had a passenger who assaulted me. I reported it to Lyft, and they told me, "Oh, don't worry, we took care of it." They said they took him off the system. But sure enough, a month later, I was in Queen Anne, and he activated a Lyft ride. And guess who shows up. He didn't remember me, because he had been drunk and had a friend with him. But I remembered him. I though Lyft said they got rid of him. But it's so easy to get back on the system. There's no security for drivers. I've gotten assaulted, I've gotten vomited on.

—Miguelito, Seattle Uber & Lyft driver