A funny thing happened when a business lobby group surveyed workers about scheduling

The lobby group for chain restaurants and hotels has released the results of a survey they conducted as part of a political push around secure scheduling. And it turns out that despite their press release heralding the data, a closer look at their own self-reported results shows that large numbers of workers report scheduling issues — even when participating in what was essentially a survey by their own managers. Most notably:

  • Almost a quarter of the workers surveyed (23%) reported issues with flexibility.
  • Almost a third (31%) say they don't get enough notice of their schedules.
  • Almost a quarter (23%) say they want more hours.

Again, these are the selected published results of a survey paid for by an industry lobby group, whose board members include representatives of Starbucks and McDonald’s

When this is what you get out of a lobby group's push-poll, it’s hardly a ringing endorsement of current scheduling practices in the service industry. And you gotta wonder what other stuff they turned up and chose not to release.

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