Starbucks baristas once again attempted to deliver a message to CEO Howard Schultz. They even filled out an official intake form:
"We're here to discuss issues with scheduling and availability in regards to promises made publicly last August. We'd like to discuss our time, both the time we share with Starbucks and the time we feel every worker deserves to function happily and healthfully.… This is our second attempt to contact Howard Schultz."
Baristas stopped by Starbucks Headquarters on October 8th to deliver their letter to Howard Schultz.
In just a few days, hundreds of Starbucks workers & customers have added their names to a letter asking CEO Howard Schultz to meet with baristas to address ongoing issues like short notice of schedules, understaffing, shifts that vary dramatically from week to week, clopenings, access to paid sick days, and more.
Many have added their own messages:
"The wonderful Starbucks baristas who serve me coffee daily deserve stable and adequate work schedules, along with paid sick leave. They do such a wonderful job representing the Starbucks brand day in and day out. I appreciate their excellent level of customer service and I want to see them able to support themselves and their families through their Starbucks careers."
— Rick, Olympia
People need to be able to organize their lives; Kids, doctor visits, sick parents, or just plain days to relax or clean house or do washing, etc. It cannot be that tough to schedule ahead especially when you have along history of your daily business needs. Fairly treated employees do a better job if their company cares about them. It increases loyality which increases productivity.
— Edward, Shoreline
"My roommate works for you. She is 66 years old and works 20 miles away from her job. She loves her co-workers, managers and the upbeat vibe. You have her working all kinds of crazy shifts and her co-workers, as well. Just trying to plan travel by bus to work is a real challenge when hours can change in a minute. I appreciate your real focused attention on your customer's wants and needs. I just wish you paid as much attention to your employees. They are the best and give you their best. They deserve the best from you, too!"
— Kathleen, Shoreline
"It's essential to stay connected to what it's like for the people who work for your company. The Starbucks baristas are the true face of the company, they generate the value and the goodwill that leads to your profits. Serving food to the public is not easy, and your employers are among the most patient and positive I've ever encountered. They deserve working conditions that support them in caring for their families, getting an education, taking a second job if they are part-time, managing health needs, and predicting their schedules week to week and day to day. This is the only family-friendly and community-friendly way."
"You don't give the baristas enough hours to give them benefits or a regular schedule so they can keep a second job, take classes, and arrange regular day care for their children. I know this because I've known many of the store managers over the years when i worked in the corporate office. They simply don't care. Well, it's time to care. To begin with, give the baristas full-time positions if they want them. Hire and train managers who know how to make and maintain a schedule. One of Starbucks biggest issues is poor training of management in all departments across the company. Scheduling is difficult in the stores, because these are real people with real problems. People who get sick, whose child gets sick, whose car breaks down, whose parent dies, and everyday events. Managers have to remember to be flexible, compassionate, and professional."
— Laura, Federal Way
All work deserves respect - being an decent employer comes with the responsibility of caring about it employees. Show your employees respect by agreeing to meet and allow them to be part of the solution to make Starbucks a great company, not only for consumers but those who invest in your brand day in and day out.
Sincerely - daily latte consumer
PS - the store on main st in Sumner wa had amazing staff, I look forward to seeing them each morning:)
— Jessica, Sumner