"Uber’s issues with the disabled community have been widely covered. Uber drivers have been accused of refusing to pick up wheelchair-bound passengers, as well as blind passengers traveling with service animals. Stories have surfaced of Uber drivers putting guide dogs in the trunk, and both Uber and its smaller rival, Lyft, are now facing several lawsuits in states across the country.
But the protesters gathered at Uber’s headquarters say those admittedly awful stories of misbehavior by individual drivers mask a much deeper, much more complex, systemic issue that cuts to the very core of how Uber runs its business. The problem, as they see it, isn’t just that Uber drivers won’t pick them up. It’s that they can’t." —Wired